Information We Collect

When you contact us about mobile app performance optimization services, we collect information you provide directly. This typically includes your name, email address, phone number, and company details. We also collect technical information about your app if you share it with us during consultation.

• Contact details you provide through our website forms or email
• Business information shared during initial consultations
• Technical specifications of apps you want us to analyze or optimize
• Communication records including emails and meeting notes
• Payment information processed through secure third-party services
• Website usage data through standard analytics tools

How We Use Your Information

We use your data to provide the services you've requested and to maintain our business relationship. That's really it. We don't sell your information to third parties, and we don't use it for purposes beyond what makes sense for our professional work together.

Data Storage and Security

Your information is stored on secure servers with encryption both in transit and at rest. We use industry-standard security practices, but let's be honest – no system is completely bulletproof. We take reasonable precautions and regularly review our security measures.

We keep your personal data only as long as necessary to provide our services and comply with legal requirements. For active clients, this means throughout our working relationship. After a project ends, we retain essential records for seven years to meet Laos business documentation requirements, then securely delete them.

Your Rights Regarding Your Data

You have control over your personal information. These aren't just theoretical rights – we actually honor them when you make requests. Just send us an email and we'll take care of it.

• Access your personal data we hold
• Request corrections to inaccurate information
• Ask us to delete your data (with some legal exceptions)
• Object to certain types of processing
• Request a copy of your data in portable format
• Withdraw consent for data processing at any time

We'll respond to your requests within 30 days. If there's a valid reason we can't fulfill a request immediately, we'll explain why and work with you on alternatives.

Information Sharing and Disclosure

We don't sell or rent your personal information. Period. We only share data in specific situations where it's necessary for providing our services or required by law.

All third-party service providers we work with are bound by confidentiality agreements and only process data according to our instructions. They can't use your information for their own purposes.

Cookies and Tracking Technologies

Our website uses cookies – small text files stored on your device. We use them to remember your preferences and understand how people use our site. You can disable cookies in your browser, though some features might not work as smoothly.

We use Google Analytics to see which pages get visited and how long people stay. This helps us know what content is actually useful. The data is anonymized and we don't track individual users across the internet.

International Data Transfers

ForwardEvolv operates in Laos, but some of our service providers are based in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses and security measures that meet international standards.

If you're based outside Laos and work with us, your data may be processed here under Laos data protection regulations. We'll always inform you about cross-border data transfers during our initial discussions.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 18. If we discover we've accidentally collected data from a minor, we'll delete it immediately.

Changes to This Policy

We review and update this privacy policy periodically. When we make changes, we'll update the date at the top and notify active clients by email if the changes are significant. For major updates, we might ask for your renewed consent.

We recommend checking this page occasionally if you want to stay informed about how we protect your information.

Legal Basis for Processing

Under Laos data protection regulations, we process your personal information based on several legal grounds depending on the situation:

• Contractual necessity – to deliver the services you've hired us for
• Legitimate business interests – to improve our services and maintain client relationships
• Legal obligations – to comply with Laos tax and business record requirements
• Your consent – when you've explicitly agreed to specific uses of your data